G&C Tire and Auto Service -
Chantilly Location
5
Chantilly location

The team was awesome. Thank you.

0.5
Chantilly location

Great customer service with a smile.

5
Chantilly location

Personable and professional.

5
Chantilly location

If your looking for honesty and quality service, this is the place to be. Wonderful people to work with.

5
Chantilly location

I truly appreciate all who work at G&C, very friendly and honest. No bullshit with trying to sell you extra work. they provide a very detail report with pictures.

1
Chantilly location

Poor communication both to the customer and internally within the organization. Was quoted for 2.5 hours for repair, fast forward to 4 hours, informed that the repair was about to begin. Was told that Jack (whom I received the quote from) did not set realistic expectations. Furthermore, needs to refine their processes in assessing damage. Conducted wheel alignment before the tire patch and based on the conversation, sounded like I was going to need to replace all four tires. When asked why the wheel alignment was done first, was told that they have independent systems/teams that don't talk to each other within the shop. Putting the cart before the horse is an understatement.

Dave. Left a message for you. Please give me a call when you have a moment. I know we failed you on this experience and I would like to get your feedback on a couple of things so we can prevent this in the future. We have a really great team at G&C. That being said, we really fumbled on this one. My apologies and I hope that in the future we get to show you that your recent visit was an oddity and not the norm. Gregg & Christina Caldwell. Reviews are important to us. Of course we love the good ones. One stars really sting, but they also give us an opportunity to fix things. So dispite the sting, thank you. Gregg

- Chantilly location
5
Chantilly location

Great people. Great service. Clean location. What's not to like.

5
Chantilly location

The top level of customer service and professionalism I continue to receive at G & C will always keep me as their customer. It may sound cliche’ but they truly do go the extra mile to ensure you are completely satisfied with the repairs to your vehicle.

5
Chantilly location

Awesome place! I love that every-time I come here, I receive a through assessment of the condition of my vehicle and honest recommendation on maintenance.

5
Chantilly location

You know you've found an honest place to work when they pass on a big, expensive job to take care of their customer. Long story short, transmission in my Truck went out. The staff went above and beyond, ran the VIN number on my truck to see the history. Turns out, the previous owner bought it as a CPO vehicle and therefor was covered under warranty. They towed it to the Chevy chop, had them do the repair then towed it back to me. OUTSTANDING! They passed up a $4,000 job to make sure they did their best for a customer. THAT'S how I know I can "Trust The Repair".