I have lost my trust in your business. I brought my car in (November 2020) as it was making odd noises when I turned and was having problems starting. You changed the front struts/checks, did full diagnostics on the electrical system, did a mechanical inspection, replaced the battery, performed an induction service. All in all $2,000+ in repairs and cost. Not only did the noise from turning not stop, the car was still having problems starting. I decided to bring the car back in. My most recent visit, March 2021. As was normal, I called to schedule a time to drop off the vehicle but was not informed that just checking this out would be a cost - especially after I had already paid ~$80 for diagnostics on the electrical system in November. After several days of work, your team was unable to locate or diagnose the problem and we were left with a new ~$90 bill. Please keep in mind that this payment was not communicated until your team was “done.” I expressed my disappointment and the rep I spoke with deferred blame to someone else and noted your team’s “expensive equipment.” While I understand work was performed, there is no excuse for poor communication and finger pointing. I then had to take my vehicle to another mechanic we had previously used. The only reason we do not go here anymore is that it is further away. While they did find the problem challenging, they were able to effectively communicate any and all charges ahead of time. It turns out the starter motor had a crack in it - something I would think would be obvious performing full diagnostics on the electrical system. Needless to say, I am still disappointed as I thought we had found a good shop to work with that was closer. This was a sour interaction with your team that I think was preventable.