New to Virginia, I stopped by unannounced to get a Va emissions inspection because I saw a sign on the street driving by. I was in and out in 20 minutes. They treated me like a 10 year customer, even showing me around the place (TV lounge, free snacks, etc). Super friendly and professional. I can't speak to their repair skill or overall pricing, but I can say I will be back. Certain places you can just tell are run with pride.