I went to G&C for about 2 years before I moved out of the area. They are very quick doing the state/emissions inspections. However, I called and got an appointment for a simple oil change back in January and even with an appointment and a deserted waiting area, it took over an hour. For a simple oil change, I find that rediculous. I had to go ask why my car was taking so long, then I finally got the car back. On a previous car I had a car in for brake service, they had to replace the pads and resurface the rotors and chaged me >$600 for the pleasure. After I got the car back, the car's brakes made terrible squeaking/grinding noises when they were warmed up. The brakes they must've put on were terrible quality. I told them about it at the next service and they said the brakes were fine. Whatever. The people I dealt with were very friendly and the free snacks, sodas, and (the now missing) cat were probably the shop's saving grace.