G&C Tire and Auto Service -
Chantilly Location
14008 Willard Rd, Chantilly, VA 20151
Mon - Fri: 7:00 AM - 5:00 PM|Sat: 8:00 AM - 4:00 PM
4
Chantilly location

I've been going to the dealer since 2005, but after they kept pushing and pushing me to get major service done, I decided to finally shop around. if I'm going to get all this crap done to my car, why not see if I can save money elsewhere?After reading up on some reviews, and needing to get my emissions test done (after putting it off for way too long), I decided to go to G & C for the test and to get an estimate on the items I apparently needed to have done.I arrived at 7:30 without an appointment. I only had 2 people in front of me - not bad. The customer service rep, Bobby, told me about how long of wait it would be, told me they'll do a multi-point inspection, and didn't need to see the laundry list of items the dealer suggested I do. C&G's MP inspection would catch whatever was important.He then directed me to the bathroom, complimentary coffee and sodas, TV room and internet room. I proceeded to the internet room. This place looks a little outdated, kind of like someone's cabin home. The computer even has Internet Explorer 6! BUT you'll find this will be my only complaint about this place - so if an outdated waiting area is the worst thing, then we're off to a good start.The wait ended up a little longer than expected but I didn't have an issue with that. Once it was all done, Bobby came over to explain everything to me. The major items were similar to what the dealer asked for. The major difference is that he told me I could wait another 20k miles to get those items done, when the dealer has told me for months I need to resolve these items ASAP. That was a relief! He also told me how much everything would cost (still expensive but only because of the work required).Checking out was just as easy and checking in. I also got a copy of the multi-point inspection, the estimates for upcoming maintenance, business card and receipt.I am definitely convinced I will never go back to the dealer. The staff is very friendly and attentive to your needs. They also take the time to explain things to people like me and know nothing about cars. I also feel like they are not robbing me blind!Also, they offer shuttle and a free loaner car, which is a plus. You also might see some cats around, but I believe they belong to the shop :)

5
Chantilly location

When getting your car fixed really it's all about 1. How comfortable will I be? 2. How long will I have to wait? and 3.How much will I have to pay?" I have to say G&C gave me good answers to all three questions.An afternoon with time to kill in VA, wow, wouldn't this be a great time to get that broken headlight fixed so I can drive home on the Beltway in the dark without getting a Virginiafied ticket that I can't afford. Thanks to Yelp found this wonderful place. Did spend about 45 minutes looking for it only to find it located about five minutes from the location of my Pho luncheon.I am pretty spoiled, having had an Acura and been used to being told at the dealer, "Take a seat on the couch" (leather), "Watch some TV" (flat screen, cable) and "Grab a drink from the fridge" (free and good variety). Also they used to say bring your car in whenever you want and get a free car wash. Needless to say, whenever I was in the area I stopped in for a Diet Coke and a wash, plus some couch time!Now that I have a Volkswagen I have gotten more used to the ghetto treatment at the dealer, EVEN THOUGH MY VW COST MORE THAN MY ACURA, both to purchase and to service. Maybe it's that German austerity thing?So when I found G&C I was more than pleased to be directed to either the TV room or the computer room (they have both and free internet) and to be told, "Grab a drink from the fridge - they're free."Now this place isn't as fancy as an Acura, or even a VW dealer, but quite a comfy nice spot to wait for your car. The decor is more fishing cabin than sleek apartment, but I'll take it when it comes with a computer and a free soda and a quiet room away from the TV.As for the service - no complaints. They were extremely nice and professional. They fixed my headlight quickly, even though I showed up about 45 minutes before closing. The price was reasonable. What can I say? It was just replacing a light bulb (thank goodness!).Final word on this place - they put the owner's phone number on the receipt in large print. Need I say more?

5
Chantilly location

Wow- car repair people who actually care about their customers and the service they provide. There are 3 locations listed on yelp for this one, but no reviews...I can't believe I'm the first to post great comments for this place. Been here twice- once for a mid-day oil change, and once for a brake estimate/repair (which actually took 2 visits). Not only is the service and cost spot on, but they have 2 on site computers for customer use, outlets available for those of us who travel with wireless and a laptop (bonus), and soda in the fridge for the taking (double bonus). To top it all off, while I was getting the lengthy break repair completed, they actually drove me to the office, and picked me up (in my own car). Amazing. No need to secure a ride from a friend/coworker and make someone else's day a mess as well....Check them out for the most basic to the most complex services. It'll be worth your time.