Customer service/prices are great but the technicians(at least the one i had) will absolutely butcher your car. Ive changed my oil for years in my garage, i take my car here once and the bolt to drain my oil is stripped horribly, almost like mush. On WAY too tight along with the oil filter. I also replaced spark plugs/coil packs shortly before bringing my car here and they said it "needed replaced". Im not a mechanic but i know enough to know they did not in fact need to be replaced, oil filters are not supposed to be torqued down a ridiculous amount like that and oil pan drain bolts arent supposed to be mashed potatoes. Christopher J serviced my car. Caused a lot of extra time and troubles for me.
Hi Toby - reviews are good for us, even one stars - even though those sting at times. When given the opportunity, we do make things right when things don't go as planned. I will give you a call about your oil change we did 6 months ago. Looks like that was your only visit with us. You can also reach me on my cell or email. 571-205-8508 or [email protected] We will have a conversation with everyone in the shop about your review. Christopher has been with us many years and the experience you mentioned is not a reflection of the type of work he does or his personal values. Regardless, we will use your feedback at a teaching moment. Thank you, Gregg Caldwell
- Chantilly location